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This guidance note builds on the experience of the UN and the EU in supporting national counterparts in preventing and resolving violent tensions, and is the first attempt at documenting and distilling best practices on insider mediation. The Guidance Note explores the concept of insider mediation, the types of approaches used, and the work undertaken by insider mediators; provides a step-by-step guide to supporting insider mediators and their work; as well and strategies and approaches for supporting insider mediators, including guidance and tips for designing effective processes.

A summary of the Guidance Note is available in Arabic, English, French, and Spanish.